This Service and Support Agreement ("Agreement") outlines the terms under which Logicstorm Technology Labs ("we," "our," or "us") will provide customer support for our services and products. By using our services, you ("Customer" or "you") agree to the following terms.

1. Free Support Period

We offer complimentary customer support for the first six (6) months after you begin using our services. During this time, we provide the following support:

1.1 Technical Support

Assistance with technical issues related to our services, such as bug fixes, troubleshooting, and improving system performance. Support is focused on problems directly caused by our solutions.

1.2 Account and Billing Support

Help with setting up and managing your account, as well as resolving any billing or invoicing concerns.

1.3 General Inquiries

Answers to general questions about our services, features, or how to use them, along with helpful advice for getting the most out of our solutions.

2. Paid Support Services

After the first six (6) months, continued support will require a paid support plan. Here’s what that includes:

2.1 Subscription-Based Model

Support plans will be available on a subscription basis. Pricing details and available plans will be provided before your free support expires.

2.2 Scope of Paid Support

Paid plans include all services available in the free support period, technical support, account and billing assistance, and general inquiries. Higher-tier plans may offer additional benefits, such as priority support or dedicated account managers.

2.3 Payment and Renewal

To ensure uninterrupted service, payment must be made in advance for your selected support plan. If payment is not received on time, support services will be suspended.

2.4 Paid Support Features

• Priority access to technical support.
• Extended support hours, including weekends and holidays.
• Advanced troubleshooting, including help with third-party integrations.

2.5 Payment Terms

You can choose to pay for support on a monthly, quarterly, or annual basis. Payment must be made in advance to keep support active.

3. Technical Support

3.1 Coverage

Our support includes assistance with:

• Installing, configuring, and setting up services.
• Troubleshooting technical issues.
• Software updates and patches.

3.2 Limitations

Support is limited to issues directly related to our services. Customizations or changes made by you or a third party are not covered.

4. Account and Billing Support

4.1 Included Services

We provide support for:

• Account setup, updates, and management.
• Billing inquiries or corrections.
• Assistance with plan changes or cancellations.

4.2 Billing Disputes

Any billing disputes must be reported within 30 days of the billing date, and we will aim to resolve them within 10 business days.

5. Support Availability

Our support team is available via email during standard business hours: Monday to Friday, 9:00 AM to 6:00 PM (local time). Emergency support for critical issues may be available outside of these hours depending on your plan.

6. Customer Responsibilities

To help us resolve issues quickly:

• Provide accurate information about your problem or inquiry.
• Maintain secure backups of your data and follow our system usage guidelines.

7. Support Limitations

Our support services do not cover:

• Third-party products or services .
• Issues caused by unauthorized changes, misuse, or negligence.
• On-site technical support (unless specified in your paid plan).

8. Termination of Support

We may terminate support services if:

• You fail to comply with this Agreement or other applicable policies.
• There are outstanding payments for paid support services.

9. Modifications to this Agreement

We may update this Agreement at any time. Any changes will be communicated to you, and continued use of our services indicates your acceptance of the updated terms.

10. Contact Information

For questions about this Agreement or to request support, please contact us at:

By using our services, you confirm that you have read, understood, and agree to these terms.