Our refund guidelines are tailored to each service we offer:
Completed Services: Once a service has been fully delivered, we cannot issue refunds. This is because different stages of a project involve varying levels of resource use and effort.
Setup Fees and Costs: Setup fees and related costs are non-refundable.
Taxes: Refunds do not apply to taxes that we are required to collect by law as part of our fees.
Violation of Terms: If any of our terms and conditions are breached, we reserve the right to terminate the service without offering a refund.
Same-Day Delivery Exceptions: Please note, refunds do not apply to same-day delivery services. We are not liable for any delays or issues caused by third parties. If a refund is granted, it will generally be processed within 5 to 7 business days after the payment has been verified.
Our cancellation policy is straightforward, with the following important points:
How to Cancel: If you wish to cancel, please contact our billing department or your assigned account manager. Your cancellation request must be approved by the relevant team before it is officially processed.
Cancellation Timing: To be valid, cancellations must be requested within 24 hours of the service purchase, and before we begin working on the project.
Exclusions for Third-Party Services: Please note that our cancellation policy does not cover services provided by third parties, such as hosting, web development, content creation, or similar services.
